Email Support

Need help with Gunbot? Send an email to support@gunbot.freshdesk.com.

Support is mainly available during European office hours. We reply as soon as possible.

Before You Email

Check the documentation first. Many common issues are already covered there and can be solved without waiting for support.

What to Include

Include as much relevant information as possible:

• A clear description of the problem
• Your license number or Gunthy wallet address
• The email address used to buy Gunbot, preferably by sending from that address
• Screenshots of any error messages
• Relevant logs, including a few lines before the error appears
• A safe config export, if the issue is configuration related
• Any relevant files, such as pair state files from the /json folder

More complete tickets are easier to investigate and usually get resolved faster.